ORMOND BEACH, FLORIDA - (386) 761-6664

CANCELLATION POLICY AND FAQS

couple spa

ATTENTION: Most of our services require preparation time to properly prepare the room for your treatment. Preparations may include the use of products. Due to the timing, cost of preparations, and to hold the room in anticipation of your visit, we kindly ask for the following considerations when booking and canceling an appointment.

  • We kindly ask you to provide us with at least a 24-hour notice for all appointment cancellations. 

  • No shows or same day cancellations that are less than 4 hours of your appointment time,  50%  of the service will be charged in order to reschedule.  For Gift Certificates, 50% of the service value will be redeemed. For Packages 50% of a single service value, at its regular price, will be redeemed.

  • Complimentary services: No shows or same day cancellations that are less than 4 hours of your appointment time, to re -book there will be a $25 Consultation fee.

  • Services that require a Credit card hold in order to book the service ( such as longer services or multiple services, or any other reasons we would've taken a credit card hold) that are not canceled within 4 hours will be charged 50% on all services booked.

  • Services longer than 2 hours or services booked for multiple persons that amount to longer than 2 hrs, will require a credit card to book the appointment. If you book on line you will receive a phone call for credit card authorization to hold your appointment time. Your credit card will not be charged and you may pay in an other method at the time of your appointment. Charges on your credit card will only occur based on the cancellation policy above.

Spa Etiquette and faqs

  • ARRIVAL: Please arrive at your scheduled appointment time. New clients will have a form to fill out and a consultation will be done before starting your service. This is factored in to your appointment time so that you do not have to arrive earlier. Arriving early will not guarantee your service will start before your scheduled appointment time. Please call ahead to check if your service can be started before the scheduled time.

  • SICKNESS AND ALLERGIES: If you show up for an appointment and are sick or getting over a sickness, or show signes of severe allergies, this includes but not limited to coughing, sneezing, congestion, you will be refused service and will be charged to re-book an appointment. *NOTE: it is normal that we sometimes cough to clear our throats or sneeze. Allergies are very common and can cause symptoms similar to a cold or flu. It will be at the discretion of the service provider to choose to do a service if symptoms appear unusual or more severe than just normal allergies due to pollen, etc. It is not advised that someone with severe allergies to get a facial at that time, as the skin can be more reactive and sensitive to products used in treatments.

  • ROBE AND SLIPPERS: are provided for your convenience.

  • LOST OR STOLEN ITEMS:  is not responsible for lost or stolen items. Please keep all personal items with you. 

  • CELL PHONES: Please leave cell phones on silent or vibrate as to not to disturb your service or others.

  • LATE ARRIVAL: We understand that it can be difficult at times to arrive on time for appointments. Please call and let us know if you will be late. We will try our best to accommodate you; however, out of respect for other clients’ time, we cannot guarantee the full service time if you are late. We will do what we can in the time allowed.

  • CONSULTATIONS: Consultations are always done before starting your Facial. Enough time is add to do a Facial after consultation. There may not be time for additional services with a Facial, depending on time and the services being requested during your consultation.

  • GIFT CERTIFICATES: Expiration is 1 year from the purchase date.  Gift Certificates are not redeemable for cash, and are nonrefundable. Gift Certificates and Gift Cards must be present at the time of service.

  • PACKAGES: All Packages purchased are not redeemable for cash, are nonrefundable, and non-transferable. Packages must be used by the expiration.

  • PAYMENTS: We accept all major credit cards. We do not accept personal checks or traveler's checks. Cash is excepted but you must have exact change. The Spa does not have a cash drawer and will not provide change.

  • GRATUITY: Gratuity is not included. Tips typically average  20% to 25% per therapist of your service total and is appreciated but not expected. Gratuity can be added to your credit card or paid in cash to therapist. Please consider the full service amount and time or if you are using a Special Package, Gift Certificate or Coupon.

  • GUEST: must be at least 18 years old to receive spa services. Anyone under 18 years of age, that enters the Spa facilities, must be accompanied by a parent or guardian, and must be attended to at all times. 

  • TREATMENT ROOM POLICY: Only the client receiving a service is allowed in the treatment room at the time of service. There are no exceptions.

  • WHEN RECEIVING SERVICES: The Spa wants you to relax, and enjoy your service. It is important that the Esthetician is able to focus on your service and skincare needs. It is preferred for you to leave your child/ minor at home, if possible. DUE TO COVID-19 WHEN RECEIVING SERVICES, we ask you to leave your child/ minor at home. This is for their safety as well as the safety of everyone in the treatment room.

  • PLEASE NOTE: that it is at the Spa's discretion to stop a service or refuse a service, if the service provider feels unsafe, mistreated, or harassed (verbally or physically) by a client, or if the service is not appropriate for the client, depending on the clients information provided at the time of consultation, medical history, injuries, or composition. 

Thank you,

Himalyan Wellness Spa